Dräger is a leading global provider of innovative medical and safety technology solutions. Professionals worldwide trust their products and services to protect and save lives, from hospitals to industrial sites. They focus on quality, reliability, and continuous innovation, ensuring a safer, healthier future.

As the lead researcher during the test phase, I managed all research activities, including planning, participant recruitment, data analysis, and presenting the final insights report to the relevant teams.

The stakeholders are looking to redesign the 10-year-old X-dock software and update its display to make it more accessible. The X-dock has various versions, with modules for gas detectors from the Dräger X-am® or Dräger Pac® family, and it can be expanded with up to 10 modules.

During the test phase of the project, as the lead UX researcher, I was in charge of all research activities. I created a detailed research plan and moderation guide to match the needs of stakeholders and project objectives. I also handled participant recruitment using our in-house contacts and conducted 8 interviews with internal employees who use the X-dock daily. During these interviews, I tested the software by giving participants 8 realistic tasks and focused on the display's accessibility. I observed their interactions and gathered valuable insights from their feedback.

Afterward, I carried out data analysis and synthesis activities. Finally, I presented the final report of research insights to the Project and Product Management, UX design, as well as the mechanical and data engineering teams.

Through conducting usability tests, we aimed to gain insights into how users interacted with the X-dock, navigated the software, and used the display. Our focus was on their behaviors and attitudes towards the device. The tests identified pain points related to the display and user experience of the software, as well as the features that users found most useful and the areas that did not meet their expectations. I was able to uncover 30 findings and 17 accessibility issues. Based on this, I provided recommendations to enhance the user experience, suggesting improvements in software and future research activities.